Find, Collect & Win: AR & CX
This is a blog from fall 2017. The opening sentences are still true two years later!! Today’s blog addresses two trends. Customer experience (CX) is being enthusiastically embraced by businesses, and augmented reality (AR) is being observed with reservation. We suggest that there is a natural connection between these two trends and that opportunities are present in both. AR: The Unknown Let’s begin by stating the obvious: augmented reality (AR) is hot. Both Apple, as discusse